Home/Contact About ARRA HRD Free up Your Time... Train to Compete... Work as a Team... Improve Employee Relations... Excellence Through People programme

Leadership in Organisations.. Creating/Maintaining the High Performance Organisation.. (The Human Resource Issues) Introduction... There are four key measures of any organisation, which can determine if it is a high performer. They are: Its level of productivity, Its level of profitability, Its level of customer satisfaction Its employee retention capability. This two-day programme deals with the people aspects of creating and maintaining the high performing organisation. We examine the key issues involved in creating an organisation environment that will allow and encourage each employee to maximise their contribution to the overall goals of the business which ultimately revolve around profitability and productivity in circumstances that deliver customer satisfaction OUTLINE OF DAY 1 9.00am Introduction by Michael O'Sullivan of the concept. 9.30am Delegates introduction and objectives from the programme. 9.45am Measures of success. Productivity, Profitability, Employee retention and customer satisfaction. 10.00am The 12 areas that determine employee retention and support the productivity, profitability and customer satisfaction measures. 10.30am Group work to determine activities that support the high performing organisation across the 12 areas. 10.45am Tea break. 11.00am Group feedback. 11.30am The Manager's role. The 4 keys to unlocking the potential of each employee Selecting for talent Defining the right outcomes Focus on individuals strength's Find the right fit 12.15pm Dealing with expectations. 12.35pm Having the right materials and equipment. 12.45pm Giving opportunities to people to do what they do best. 1.00pm Lunch 2.00pm Dealing with recognition and praise. 2.15pm Caring for your front line employees. 2.30pm Encouraging employee development. 2.45pm Making employee opinions count. 3.00pm Mission and purpose of the organisation and getting buy in from employees. 3.30pm Tea break. 3.45pm Getting everyone committed to quality work. 4.00pm Can I have a best friend at work and does it really matter? 4.15pm Talking to my employees about their progress. 4.30pm Opportunities to learn and grow at work - How can we provide them? 4.45pm Applying these concepts to my workplace. What can I do with this material? 5.15pm Close of Day 1 OUTLINE OF DAY 2 9.00am Video on organisational excellence. The 12 areas at work. 9.45am Discussion on learning from video input. 10.15am Break 10.30am Group presentations on applying the principles from the 12 areas. 12.15pm Review of organisational requirements to ensure success. 1.00pm Lunch 2.00pm Managing communications in the high performing organisation 3.00pm Managing performance review in the high performing organisation 4.00pm Break 4.15pm Action planning on next steps. 4.45pm Overview on how to achieve success back in the workplace and how to measure success of applying the 12 areas. 5.00pm Programme Close Leadership for the front line supervisor... This programme aims to provide skills to front line supervisors that will assist them in their daily interactions with employees on the floor. It supports the development of supervisors in a manner that will have them take greater ownership of their area of responsibility and get buy in to achieving their part of the overall organisational performance. It also helps to get supervisors to develop a team spirit with their employees and to get focus on customer requirements while also proactively dealing with any problems that arise. Content includes:- Role of the supervisor Managing employees Dealing with grievances proactively Dealing with discipline matters proactively Getting employee buy in to company objectives Delivering for the customer To top of Page Back to - Train to Compete...